Terms and conditions
These terms and conditions apply to the provision of my professional services. By making an appointment, you are agreeing to the following terms and conditions. If you are unable or unwilling to agree to these terms and conditions, then you should not book an appointment or continue with your course of therapy.
FREE INITIAL CONSULTATION
You may be offered a free 20 minute online initial consultation. No therapy will be provided during the consultation.
The purpose of this initial consultation is to connect, to understand more about what you are seeking and an opportunity for you to ask any questions about the sessions. If you are accepted as a client, during these calls, estimates of the number of sessions required to deal with your presenting issue are given based on the information presented at that time. Estimates are only rough guidelines and can be subject to change.
BOOKING & PAYMENT
ALL SESSIONS (In-person & online sessions): A non-refundable deposit of £150 is payable at the time of booking your first in-person session. The balance of the fee is due at least 48 hours prior to the first session. No refunds will be issued for cancellations within 48 hours of the session appointment.
It is your responsibility to pay the session fees before each scheduled session in order to confirm the appointment booking.
If you need to cancel or re-schedule a session, please provide as much notice as possible. Notification must be made via email or phone call at least 48 hours prior to an in-person session or an online session.
No refunds will be issued for cancellations within 48 hours of in-person sessions or online sessions.
Session fees are for my time and professional expertise and are not a guarantee of a successful outcome. Therefore, no refunds will be given for any sessions where you have attended and paid for the session.
Where a discount package or therapy program has been booked and paid for in advance, if you choose to discontinue your therapy process before attending all the sessions, a pro rata refund will be issued after deduction of the full standard session fee for any sessions you have attended.
All professional fees will be disclosed to you prior to booking. My professional fees are subject to review and may increase from time to time. You will always receive confirmation of the professional fees before booking.
Payment may be made online via credit/debit card or BACS. Payment for in-person sessions can also be made via credit/debit card at the end of your session.
CONTACT BETWEEN SESSIONS
Any contact between sessions will be by telephone, text or email during Boostas Coaching office hours only (these are Monday to Friday outside of the usual office hours or weekends.) Any messages are dealt with during these hours.
MEDICAL OR PSYCHOLOGICAL CONDITIONS
I may ask questions about your medical history to establish any contra-indications to treatment. This will also help to assess whether your health is affecting (or being affected by) the therapeutic goals you wish to achieve. Please update me of any medical changes during your course of therapy. Please let me know if you are returning to therapy after a period of absence.
If you are receiving care or treatment from any medical, healthcare or therapy practitioner, e.g. GP, Psychologist, Psychiatrist or Counsellor, you may be asked to seek their permission before any therapy sessions can commence.
Please note that I will be unable to offer my professional services if you suffer from epilepsy or any form of psychosis.
You must be at least 18 years old to participate in online sessions. Clients under the age of 18 years old must be accompanied by a parent or guardian and will be seen in-person.
ATTENDING YOUR SESSIONS
Please ensure that you are available at your session start time. If you are running late, please let me know as soon as possible. I will do my best to make a full session available, however, as the ability to do this will depend on bookings after your session, this cannot be guaranteed.
Hypnotherapy recordings should not be listened to whilst driving, operating machinery or undertaking any other activity where concentration is required.
Any recording provided is tailored to you and is for your personal use only and must not be shared, lent, copied or sold under any circumstances.
OUTCOME OF SESSIONS
The agreement to work on the issues presented by you in no way implies or guarantees the resolution of your presenting issue(s). No outcome can or will be guaranteed. However, I will always endeavour to use my best efforts and skills to work towards your goals and intended outcomes.
STANDARDS OF BEHAVIOUR
During any therapy sessions, I will treat you with respect and not abuse the trust you place in me. I will always use best practice in our mutual interest. In return, you undertake not to harm yourself, or any other person, including me, or any property belonging to either me or any other person.
You agree not to attend sessions under the influence of alcohol or recreational drugs, except those medications which have been prescribed by your doctor. If you do attend any sessions under the influence of alcohol or recreational drugs, or demonstrate violent or abusive behaviour, I will cancel the session and may refuse to see you for any further sessions without refunding any payment already made.
All contact, including sessions, telephone conversations and emails, will be conducted in confidence and may be recorded. Prior to any recording, your agreement will be sought. All recordings, conversations and notes will remain confidential, except in the following circumstances:
1. Where you give permission for confidentiality to be broken e.g., testimonials
2. Where I am compelled by a court of law
3. Where the information is of a nature that confidentiality cannot be maintained, for example:
• The possibility of harm to yourself or others exists
• In cases of fraud or crime
• When minors (under 18 years old) are involved
4. Where a referring GP or other healthcare professional requires a report. A copy of the report will be available on request.
LIABILITY & INDEMNITY
Under no circumstances will Jo Dakin be liable for any damages, including without limitation, direct, indirect, incidental, special, punitive, consequential, or other damages (including without limitation lost profits, lost revenues, or similar economic loss), whether in contract, tort, or otherwise, arising out of the advice or information provided to you during professional services provided by Jo Dakin. In addition, you agree to defend, indemnify, and hold Jo Dakin harmless from and against any and all claims, losses, liabilities, damages and expenses (including legal fees) arising out of your participation in the professional services.
These terms and conditions and any other matters arising out of or in relation to these terms, shall be governed by and construed in accordance with the laws of England and Wales. You agree to submit to the exclusive jurisdiction of the English courts to settle any dispute which may arise out of or in connection with these terms and conditions.
TERMS AND CONDITIONS UPDATES
These terms and conditions are subject to revisions without notice. Please familiarise yourself with any amendments if you have re-started therapy with me after a long period of absence.
CONCERNS & COMPLAINTS
If you have a concern or complaint regarding your therapy, please discuss this with myself in the first instance and I will endeavour to resolve the issue.
When you sign up for BOOSTAS Life-Coaching & Therapy you will need to sign these Terms and Conditions and a Disclaimer. Treatment will begin once signed up.
STATEMENTS OF UNDERSTANDING
By signing the Client Agreement, you agree to abide by the terms and conditions of the Client Agreement. You also agree with the statements below:
I confirm that I have been advised by Jo Dakin of the scope of the therapies that she provides and give my full consent to receiving therapy sessions from Jo Dakin.
I understand that results may vary from person to person and the agreement by Jo Dakin to work on the issues or problems presented by me, using whatever therapies are appropriate to my situation, in no way implies or guarantees the resolution of any presenting problems or issues.
I understand that hypnotherapy or any other therapy or information provided by Jo Dakin either in person or via telephone, email, or internet, is not a replacement or substitute for medical, psychological or psychiatric treatment. If I have any doubts or concerns about my health, I will seek advice from an appropriate qualified healthcare professional.
I declare that, if advised by Jo Dakin prior to or following any therapy sessions, to seek medical approval, I will consult with my GP, hospital consultant and/or other healthcare professional and gain the appropriate written approval for Jo Dakin prior to the next therapy session.
I have been advised that I am free to terminate any or all sessions at any time.
I understand that my level of motivation is vital in the therapy process, and I agree to participate to the best of my ability at all times, including making reasonable use of therapeutic suggestions during and between sessions, as well as listening to digital recordings and/or carrying out other therapeutic tasks as appropriate.
I have accurately and truthfully answered any questions and provided background information during the initial consultation and /or first therapy session and will continue to do so during any subsequent therapy sessions.
Full Name: _________________________ Signature: _____________________________
By signing this form, I consent that Jo Dakin may release information to a specific individual or agency if it has been determined that a vulnerable person (child or elder) is at risk; if I, as a client, am in imminent danger to myself or others; or if a subpoena of records has been requested.
I also understand that, at any time, Jo Dakin may discuss aspects of my case with other colleagues keeping my full name and identity completely confidential always unless I have given permission otherwise.
Full Name: _________________________ Signature: _____________________________